Steve Arneson, senior vice president of executive development at Capital One:

   Coaching is a critical part of our executive development strategy.
   We believe external coaches provide an independent stimulus for
   growth and development, providing direct feedback and a clear plan
   to address developmental opportunities in a "game changing way."
   With our coaching program, we're not merely trying to boost
   performance and results, we're looking to build a deep bench of
   effective people leaders for the company's future.