It was predicted that:
- Individuals in the coaching group will report significantly lower levels of strain after coaching compared to before coaching
- Individuals in the coaching group will report significantly lower levels of strain after coaching compared to the individuals in the control group
(Gyllenste and Palmer 2005)
A UK finance organisation with an excess of 3,500 employees participated in the study. A considerable proportion of the business conducted by the organisation was telephone based. Coaching was provided at one of their four sites and three coaches were employed. All employees at the site where coaching was provided had access to coaching but no stress management training or counselling were provided.
The graph representing the change in stress levels between pre and post coaching show some support for the hypothesis. These graphs highlight that the stress levels have decreased more in the coaching group than in the control group.